Pricing & payment
Novara LLC provides one service: private consultation with Hamilton Souther, by scheduled
video or telephone call.
The unit of sale is a single consultation. Each one is arranged and invoiced on its own.
There is no package, subscription, or retainer.
Consultations are quoted individually. They differ in length and scope, so there is no
fixed list price. The fee for each one is agreed in writing before any payment is
requested. All quotes and payments are in United States dollars (USD).
Payment is taken by PayPal invoice issued by Novara LLC. No charge is made until you have
accepted the quote in writing. Novara LLC does not store card or bank details.
Customer support
All inquiries, scheduling and billing questions:
novara.fyi@gmail.com
Inquiries are answered within one business day, Monday through Friday.
Novara LLC, 410 Ave. Monte Sol, Suite 14 PMB 401, Fajardo, PR 00738, United States.
Refunds & cancellation
- Cancel or reschedule at no charge with at least 48 hours' notice before a scheduled
consultation. Any fee already paid is refunded in full, or credited to the rescheduled
session if you prefer.
- Cancellations inside 48 hours, and missed appointments, are charged in full.
- If Hamilton Souther cancels or reschedules, you get a full refund or a rescheduled
session, whichever you prefer.
- A consultation that has taken place has been delivered in full and is not refundable.
Because each consultation is invoiced on its own, there is never an unused balance to
return.
- Approved refunds are returned by the original PayPal payment, normally within ten
business days.
- The service is a scheduled conversation rather than a delivered good, so there is
nothing to ship back.
Privacy
Novara LLC does not collect personal information through this website. There is no
contact form, no account, no newsletter, no analytics and no advertising. This site sets
no cookies and stores nothing in your browser.
The site is served as static files by a third-party hosting provider, which keeps
standard server logs, including IP addresses, for security and operations. Novara LLC does
not access or use those logs.
If you email us, we keep that correspondence for the sole purpose of answering you and
delivering any services you engage us for. We do not sell or rent it. We do not share it
except with the providers we need in order to operate (our email provider, and the video
or telephone service used to hold a consultation), and where disclosure is required by
law.
Payments are processed by PayPal under its own privacy policy. Novara LLC never sees or
stores your card or bank details. It does receive the transaction records PayPal provides
to sellers, which include your name, your email address and the amount paid.
To ask what we hold about you, or to have it deleted, write to
novara.fyi@gmail.com. We will delete what we can,
and keep only what tax, accounting, dispute-resolution or other legal obligations require
us to keep.
Terms of service
Last updated 31 July 2026.
Who we are. This website is operated by Novara LLC, 410 Ave. Monte Sol,
Suite 14 PMB 401, Fajardo, PR 00738, United States.
What we provide. Consulting and advisory services: private consultation
with Hamilton Souther on personal well-being, spiritual questions, and business and
entrepreneurship.
What we do not provide. These services are not medical, psychiatric,
psychological, legal, tax or financial advice, and are not a substitute for care from a
licensed professional. No practitioner-patient, attorney-client or fiduciary relationship
is created. If you are in crisis or need medical attention, contact a licensed provider or
your local emergency service.
No guaranteed outcome. Consulting is advisory. Every decision you make,
and every result that follows, remains yours. Novara LLC makes no guarantee of any
particular outcome, health-related, financial or otherwise.
Fees. Scope and fee are agreed in writing before payment. Quotes and
payments are in USD, taken by PayPal invoice. The cancellation and refund terms above form
part of these terms.
Confidentiality. What you discuss in a consultation is held in
confidence. It is not disclosed to anyone beyond the providers necessary to deliver the
consultation, except where disclosure is required by law.
Eligibility. Services are offered to adults aged 18 or over.
Changes. These terms may be updated. The current version is always the
one published on this page.
Governing law. These terms are governed by the laws of the Commonwealth
of Puerto Rico, United States.
Contact.
novara.fyi@gmail.com